Inhouse customer support representative B2B, French/English (m/f/d)

Job description


Trafineo is a subsidiary of BP Europa SE (better known in Germany under the brand name Aral) and Circle K (a subsidiary of Alimentation Couche-Tard Inc.). 

We enable our clients to offer end customers safe and reliable mobility services across Europe, for example in the areas of tolls and electromobility. Our core competencies are transaction management and cashless payment processing in the systems we have developed.

We are steadily growing and creating innovative and digital services for our clients to Improve and extend their product portfolios. We aim for excellence and are pushing our limits. Corona didn’t stop us, it made us stronger. Now we need new players on road to win the race.

Job requirements

Inhouse customer support representative B2B, French/English (m/f/d)

-Location Bochum-

As part of the Trafineo Operations Team, you will look after and support our B2B customers in their day-to-day business. Experienced colleagues will help you to integrate quickly into the team and to develop your understanding of our products and services.

# Responsibilities

  • French and English 2nd level support via phone and email for our Key Accounts, as well as at the interface with national subsidiaries.
  • Processing of administrative tasks for toll and on-road service products of our partner’s customers in Europe.
  • Analysis and solution of transaction or processing errors.
  • Support of our inhouse logistics department and small parts storage administration for Europe-wide shipping and return of our own hardware.

# Professional qualifications

  • Exceptional writing and speaking competencies in English and French, a third language (like german/Italian) is a plus.
  • Strong customer and service orientation.
  • Good analytical skills and strict observance of processes.
  • Basic understanding of financial transactions.
  • Passion for understanding of numbers (and, as a plus, for financial acumen)
  • High level of self-reliance and ability of working in teams, flexibility, and quick-wittedness.
  • Good working knowledge of MS-Office Tools and experience in working with CRM systems.

# Personality

  • Teamplayer
  • very good in problem solving and troubleshooting
  • Pursuing to always keep learning
  • Personal initiative, commitment, perseverance and resilience
  • Excellent English skills, both written and verbally
  • German skills are an advantage but not a must have

# Your benefits

  • Safety - A high performing team, with colleagues driven by their impact on the evolving e-mobility market and strong shareholders in a crisis- and futureproof industry - combined with individual and highly flexible regulations at turbulent times of CoViD-19
  • Wellbeing - Home office possibility is a part of our employment contract (state of the art equipment provided), trust-based working time is essential for our culture and our office is located near the Bochum main station
  • Goodies - Various employer benefits, like purchasing portals, the cooperation with fitness studios, the use of a Fuel & Charge card or in-house language trainings are available
  • Take your break - 30 days of vacation

Aroused interest? Then we really want to talk to you!

Apply now and we`ll get in touch shortly.